Privacy Policy

NĀWA respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products, or communicating with us.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Name
• Phone number
• Email address
• Billing and delivery address
• Order and purchase information
• Payment-related information required to process an order
• Messages, inquiries, reviews, or other information you voluntarily provide
• Technical information such as browser, device, IP address, and website usage data

We only collect information reasonably necessary to operate our business and provide our services.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Communicate with you regarding orders and inquiries
• Provide customer support
• Process payments
• Improve our products, services, and website
• Send promotional communications where permitted
• Prevent fraud, misuse, or unauthorized activity
• Meet applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers. NĀWA does not intentionally store complete payment card, banking, or wallet credentials on its own systems.

Payment information may be handled directly by the relevant payment provider according to its own privacy and security policies.

4. Sharing Information

We may share necessary information with trusted service providers such as:

• Delivery and logistics providers
• Payment processors
• Website and technology service providers
• Marketing or communication service providers
• Government authorities where legally required

We do not sell customers' personal information as a business practice.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and support marketing activities.

You may be able to control cookies through your browser settings.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet-based system can be guaranteed to be completely secure.

7. Third-Party Services

Our website may contain links or integrations provided by third parties. Their privacy practices are governed by their own policies, and NĀWA is not responsible for the privacy practices of independent third-party websites or services.

8. Children's Privacy

Our website is not intentionally designed to collect personal information from children. If we become aware that personal information has been submitted by a child in circumstances where collection is not appropriate, we will take reasonable steps to address it.

9. Your Information

If you have questions about the personal information we hold about you, or wish to request correction of inaccurate information, you may contact us using the details provided on our website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page with the revised effective date.

11. Contact

Nawa Himalayan Agro Pvt. Ltd. · Brand: NĀWA Himalayan Coffee

Company Registration No. 404254/83/84

Registered address: Buddhanilkantha-8, Kathmandu, Nepal

Phone: 9841176758, 9803480396 · Email: nawahimalayancoffee@gmail.com