Return & Refund Policy

At NĀWA Himalayan Coffee, we take product quality and customer satisfaction seriously.

Because roasted coffee is a food product, we generally do not accept returns of opened or used coffee products for hygiene, safety, and quality reasons.

1. Damaged or Incorrect Products

If you receive:

• A damaged product
• An incorrect product
• A product that is materially different from what you ordered

please contact us as soon as possible after delivery. We may request photographs or other information to verify the issue.

After verification, NĀWA may provide an appropriate resolution, which may include replacement, store credit, or refund, depending on the circumstances.

2. Defective Brewing Equipment

If a French Press, reusable filter, or other brewing equipment arrives damaged or has a genuine manufacturing defect, please contact us promptly with photographs and details.

The product may be assessed before a replacement or refund is approved.

3. Change of Mind

We generally do not accept returns or refunds simply because a customer has changed their mind, particularly for opened coffee products.

4. Opened Coffee

For food safety and quality reasons, opened coffee products are generally not eligible for return or resale.

5. Refunds

Where a refund is approved, the refund method and processing time may depend on the original payment method and applicable payment provider.

6. Contact

To request a return, replacement, or refund, contact us and include your order details and photographs where relevant.

Nawa Himalayan Agro Pvt. Ltd. · Brand: NĀWA Himalayan Coffee

Company Registration No. 404254/83/84

Registered address: Buddhanilkantha-8, Kathmandu, Nepal

Phone: 9841176758, 9803480396 · Email: nawahimalayancoffee@gmail.com